Privacy Policy

Last Updated: September 5, 2026

Raw Reserved LLC (“Raw Reserved,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit RawReserved.com, communicate with us, request a quote, or use our transportation and concierge services.

INFORMATION WE COLLECT

We may collect information that you voluntarily provide, including your name, email address, mobile phone number, pickup and drop-off locations, itinerary details, passenger count, service preferences, reservation information, payment-related information, and communications with our staff.

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, referring pages, and website activity through cookies or similar technologies.

HOW WE USE INFORMATION

We may use your information to:

• Respond to questions and quote requests
• Provide chauffeur, transportation, reservation, and concierge services
• Confirm and manage reservations
• Coordinate pickups, drop-offs, drivers, vehicles, and itinerary changes
• Process deposits and payments through third-party payment processors
• Provide customer support
• Send service-related text messages and emails
• Maintain business records and improve our services
• Protect against fraud, misuse, and security threats
• Comply with applicable laws and legal obligations

HOW WE SHARE INFORMATION

We may share information only as reasonably necessary with drivers, employees, contractors, payment processors, booking platforms, communications providers, technology providers, professional advisers, and other service providers that assist us in operating our business and fulfilling customer reservations.

We may also disclose information when required by law, legal process, or a government authority, or when reasonably necessary to protect the rights, property, or safety of Raw Reserved, our customers, or others.

We do not sell personal information.

SMS PRIVACY

When customers provide their mobile phone number and consent to receive text messages, Raw Reserved may send conversational and service-related messages concerning inquiries, quotes, reservations, payments, driver arrival, pickup coordination, itinerary changes, and customer support.

SMS consent and mobile phone information will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely as necessary to deliver our text-messaging services and support our communications, but those providers may not use the information for their own marketing purposes.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive text messages is not a condition of purchasing services.

COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to operate properly, understand website usage, improve performance, and support third-party features. You may control cookies through your browser settings and any cookie-preference tools available on our website.

DATA SECURITY AND RETENTION

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.

YOUR CHOICES

You may request access to, correction of, or deletion of certain personal information by contacting us. Some information may need to be retained for legal, security, transaction, or recordkeeping purposes.

You may stop receiving text messages by replying STOP. You may request assistance by replying HELP or contacting us using the information below.

THIRD-PARTY SERVICES

Our website and communications may contain links to third-party websites, booking platforms, social-media platforms, or payment services. Their privacy practices are governed by their own policies, and Raw Reserved is not responsible for their privacy practices.

CHILDREN’S PRIVACY

Our website and services are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate parental or legal-guardian involvement.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

CONTACT US

Raw Reserved LLC
Website: RawReserved.com
Email: reservations@rawreserved.com
Phone: 954-997-5856